Terms and Conditions yono games — The Complete Guide for Malaysian Players

These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("User") and yono games ("Platform", "we", "us"). This Agreement governs your access to and use of the website yonogames.wine, the yono games mobile app and all services provided under the yono games brand.

By registering an account, making a deposit, using any platform feature or simply browsing our website, you automatically agree to and are bound by these terms. If you do not agree with any part of this agreement, you are not permitted to use yono games services.

Yono games reserves the right to update, modify, or replace any part of these terms by providing reasonable notice to registered users via email or in-platform notification.

To register and use yono games services, you must meet all of the following eligibility requirements:

• Aged 18 years and above at the time of registration. yono games does not permit underage users under any circumstances.
• Not located in a territory or country where online gambling is prohibited by local law.
• Possessing the legal capacity to enter into a binding contract under applicable law.
• Never had a yono games account closed or blocked due to fraud, misconduct, or prior breach of terms.
• Registering in your own name and not on behalf of a third party.

Yono games reserves the right to request age verification at any time. If you fail to verify that you are 18 years of age or older, your account will be temporarily suspended until verification is complete. Any winnings obtained during the verification period will be withheld pending the outcome of the review.

Each user is only permitted to own one (1) account at yono games. Opening multiple accounts — whether using different names, emails, phone numbers, or devices — is strictly prohibited and constitutes a serious breach of terms.

Registration Details

You are required to provide complete, accurate and up-to-date information during registration, including your full name, date of birth, phone number and a valid email address. yono games is not responsible for any issues arising from inaccurate information provided by the user.

Account Security

You are solely responsible for maintaining the confidentiality of your account username and password. We recommend that you:

• Using a strong, unique password that is not used on any other platform.
• Enabling two-factor authentication (2FA) available in your account settings.
• Not sharing your login credentials with anyone — including family members.
• Report immediately to the support team if you suspect any unauthorized activity on your account.

Identity Verification (KYC)

Yono games conducts a Know Your Customer (KYC) process as part of our commitment to security and compliance. Required documents may include a national identity card, passport, or recent proof of address. The KYC process is typically completed within 24 business hours.

Yono games supports a wide range of local Malaysian payment methods to ensure a smooth and fast deposit and withdrawal experience for all players.

Deposit Policy

• All deposits must be made using a payment method registered in your own name.
• Deposits from third parties are not accepted and will be returned.
• Minimum and maximum deposit limits vary depending on your chosen payment method and account level.
• Deposits are typically credited to your account within seconds to a few minutes.

Withdrawal Policy

• Withdrawals are processed within 15 to 30 minutes after verification for the primary payment method.
• Your first withdrawal requires completed KYC verification before it can be processed.
• Withdrawals must be made to the same account or digital wallet used for the deposit.
• Yono games reserves the right to request additional supporting documents for withdrawals that exceed certain limits.

Currency

All transactions on yono games are processed in Malaysian Ringgit (MYR). If you use a payment method in a foreign currency, the prevailing exchange rate will apply and conversion fees may be charged by your payment provider.

Yono games offers a variety of bonuses and promotions to new and existing members. All bonuses are subject to the conditions and limits stated in the specific terms of each promotion.

General Bonus Terms

• Each player is eligible to claim each type of bonus once only, unless otherwise stated.
• Wagering requirement must be fully met before any winnings derived from a bonus can be withdrawn.
• Bonuses cannot be transferred to other players or exchanged directly for cash.
• The validity period of each bonus is stated in the relevant promotion terms. Expired bonuses will be automatically forfeited.
• Yono games reserves the right to void bonuses if there is evidence of abuse or fraud.

Wagering Requirements

A wagering requirement refers to the number of times the bonus amount (or deposit + bonus) must be wagered before a withdrawal is permitted. For example, a RM100 bonus with a 30x wagering requirement means you must place a total of RM3,000 in bets using that bonus before any winnings can be withdrawn.

All games on yono games use a Random Number Generator (RNG) that has been verified and certified by accredited independent testing bodies. This ensures every game outcome is truly random and cannot be manipulated by any party.

• Results displayed by the game system are final, except in cases of proven technical failure.
• In the event of a technical disruption during a game session, your bet will be fully returned to your account.
• Yono games is not liable for losses caused by an interrupted internet connection on the user's end.
• The use of automation software, bots, or any tool that provides an unfair advantage is strictly prohibited.

The return-to-player (RTP) rate for each game is available in that game's information section. Yono Games is committed to displaying accurate and up-to-date RTP information for every game offered.

The following activities are strictly prohibited on the yono games platform:

• Opening or operating more than one account on Yono Games.
• Using any bot software, automated scripts, or artificial intelligence to play or place bets.
• Colluding with other players to manipulate game outcomes (collusion).
• Using illegally obtained funds or engaging in money laundering through the platform.
• Providing false information during registration or the KYC process.
• Abusing bonuses or promotions in a manner inconsistent with their intended purpose.
• Attempting to hack, attack or compromise the platform's technical infrastructure.
• Uploading or transmitting content that is threatening, defamatory, or unlawful.

Yono games takes the protection of your personal data seriously. We collect, store, and process your personal information in accordance with the Malaysia Personal Data Protection Act 2010 and international data protection standards.

The data we collect is used for the following purposes:

• Processing your account registration and identity verification.
• Processing financial transactions securely.
• Comply with legal and regulatory requirements.
• Improving the user experience and personalizing platform content.
• Sending important account-related communications and promotions (where you have given your consent).

All data is stored on secure servers with 256-bit SSL encryption. We do not sell or share your personal data with third parties for marketing purposes without your consent. For more information, please refer to Privacy Policy in full.

All content on the yono games platform — including but not limited to logos, graphics, text, user interfaces, software code, databases, and overall design — is the exclusive property of yono games and is protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive and non-transferable licence to access and use the platform for personal entertainment purposes only. You are not permitted to:

• Copying, reproducing, modifying, or distributing any platform content.
• Using the Yono Games name, logo, or brand without prior written consent.
• Reverse engineering or attempting to extract the platform's source code.

Yono games provides its services on an "as is" basis and makes no warranties, express or implied, regarding the continued availability, accuracy, or suitability of the platform for any particular purpose.

Yono games shall not be liable for:

• Financial losses incurred as a result of betting or game outcomes.
• Service disruptions caused by planned or unplanned technical maintenance.
• Indirect, incidental, or consequential losses arising from use of the platform.
• Actions or omissions of third-party service providers integrated with the platform.

Yono games' maximum liability to any user under any circumstances shall not exceed the total amount deposited by that user in the 30 days preceding the relevant claim.

You may close your yono games account at any time by contacting our support team. Valid cash balances will be processed for withdrawal after the required identity verification.

Closure by Yono Games

Yono games reserves the right to suspend or close your account immediately if:

• There is evidence of a breach of these terms and conditions.
• You engage in fraudulent activity or money laundering.
• You provide inaccurate or misleading information.
• Your account has been inactive for more than 12 consecutive months (inactive account).
• There are instructions from the relevant authorities or regulatory bodies.

In the event of account closure due to a breach of terms, yono games reserves the right to withhold all or part of the account balance depending on the outcome of an internal investigation.

Yono games is committed to resolving every dispute or complaint in a fair, transparent, and efficient manner. If you have any complaint regarding the platform, games, or transactions, please follow the procedure below:

• Step 1: Contact our support team via Live Chat or email, describing your issue in detail.
• Step 2: The support team will respond within 24 hours and aim to resolve issues within 3 business days.
• Step 3: If you are not satisfied with the initial resolution, you may escalate your appeal to our senior supervisor.
• Step 4: Cases that cannot be resolved internally may be referred to the relevant regulatory authority.

All disputes will be governed by applicable law, and you agree to submit to the exclusive jurisdiction of the relevant courts for the resolution of any dispute that cannot be settled through negotiation.

Yono games reserves the right to update, modify, or replace any part of these Terms and Conditions at any time. Changes will take effect immediately upon publication on the platform unless otherwise stated.

We will notify registered users of important changes through:

• In-platform notifications upon login.
• Email notification to the address registered on your account.
• An update to the "Last Updated" date shown at the top of this document.

Continued use of the Yono Games platform after any amendment is published will be deemed as your acceptance of the updated terms. If you do not agree with the changes, you should stop using the platform and contact us to close your account.

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a competent court, that provision will be removed or limited to the minimum extent necessary, and all remaining provisions will continue in full force and effect.